Our Privacy Policy


レーベンスルスト株式会社 (hereinafter referred to as “our company”) is committed to respect the rights and interests of individuals and protect their personal information as our social responsibility.

Therefore, the protection of personal information is of high priority for our company, and we established, implemented and maintain a personal information protection policy.

Personal information collected

The main personal information our company collects from customers and contacts are as follows:

  • Name
  • Birthday
  • Address
  • Telephone number
  • E-mail address
  • Products and services that individuals have purchased or inquired about, and information necessary to deliver, repair, maintain, or respond to inquiries about these products and services.

Exceptionally, if necessary, also other personal information might be collected (example: bank account information, if a payment has to be made to the customer’s bank account).

For information gathered from visitors to our website, please see our cookies policy.

Purpose of use of personal information

The purpose of use of personal information is as follows:

  • To supply products handled by our company.
  • To provide after-sales and other services related to products handled by our company.
  • To contact customers (e.g., direct mail, phone calls) in respect of products, services, campaigns, events related to our company.
  • To provide information regarding support and maintenance of products handled by our company.
  • To provide information (e.g., catalogs) and services (e.g., repair) responding to requests received.
  • To get customer feedback (e.g., on their satisfaction with products and services) to improve meeting customer demand.
  • To in general increase customer benefits and customer satisfaction as well as to intensify customer relationship.
Provision of personal information to third parties

Our company will not provide or disclose personal information to third parties except in the following cases:

  • We got the consent of the individual.
  • Based on laws and regulations, or the provision to a third party is permitted by other applicable laws and regulations.
  • Necessary for the protection of human life, body or property and it is difficult to obtain the consent of the person in question.
  • Third parties are directly engaged in the process of serving customers (e.g., logistics/shipping, repair service).
  • Third parties are directly engaged in our company’s support service (e.g., IT/web support, tax or legal consultancy).
  • In the case of business succession due to merger or similar reasons.
Management of personal information

Our company manages personal information safely and strives to ensure, improve, and correct security in order to prevent unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information.

Contact for requests of disclosure, correction, deletion, and others in respect of personal information

Based on your request and on applicable law we will respond appropriately. Please use the contact form on our website or send your letter to our head office address.

We also explicitly refer to our cookie policy. Please take this into account.

Changes to this policy

Our company may change this policy without prior notice in response to changes in social conditions, technological advances, revisions to the Personal Information Protection Act, etc.

This policy was last revised in November 2023.

Company name: レーベンスルスト株式会社

Representative Director: Anton Jatsch

Head office address:  Kurei Building 3F, 23-5 Sarugakucho, Shibuya-ku, Tokyo 150-0033

Phone number: 03-5457-1180

email address: [email protected]